Estia Health is one of the leading providers of residential aged care in Australia operating 6,289 resident places across 70 homes in New South Wales, Queensland, South Australia, and Victoria.
Part of the Estia strategic approach to optimally manage and reduce occupational violence and aggression in the workplace, is to develop a capability build program aimed at employees. The scope of this work is to focus on the local solution helping to develop capability to keep frontline health and aged care workers stay psychologically and physically safe during their course of work.
Lucid Virtual Solutions developed an Responding to Challenging Behaviours elearning module to raise awareness and manage the risk of these behaviours to the health and safety of the Estia workforce. The module also aimed to build an understanding of the impacts that conditions such as dementia, delirium and depression on residents in the Aged Care setting has in establishing the foundations of a healthy environment and safe workplace.
Live scenario-based videos were filmed, edited and incorporated into the elearning module. They provided relevant context to Estia staff completing the elearning module of the way occupational violence and aggression can arise and how to best respond to these situations.
Below are samples of the delivered module:
The Responding to Challenging Behaviours elearning module
Scenario-based videos incorporated into the elearning module
Estia Health and Lucid Virtual Solutions were awarded a LearnX Diamond Award for the Occumpational Violence and Agreession elearning module in the “Best elearning project – industry specific” category.