Put the end-user first
Learning design must start with the learner, yet the traditional LMS often places learners at the end of the chain. While administrators and L&D professionals may value the structure and control an LMS provides, this can translate into frustrating or impersonal experiences for end users. The reality is that many learners today access learning while on the go, between tasks, or in micro-moments, which makes clunky login processes and rigid navigation systems particularly disruptive.
For example, imagine a frontline team member is required to complete onboarding modules. If access involves multiple logins, limited device compatibility, or confusing menus, they may disengage before even beginning. That disengagement has measurable consequences: lower completion rates and poorer retention.
Rather than placing the LMS at the centre of the experience, a learner-first model challenges us to design pathways that are intuitive, accessible, and responsive. Embedded learning and content delivered through platforms people already use, such as mobile apps, Intranets, or even direct links via an email or invite can reduce barriers and encourage participation. The success of learning delivery depends not on how well it fits the system, but how well it fits the learner.
At Lucid, we’re LMS-agnostic and we’ve worked with countless LMSs over the last 15 years. This means we’ve seen the good, the bad and the ugly when it comes to learner experience.
Measurement versus user experience. What’s the real cost of reporting?
One of any LMS’s core value-adds is the reporting functionality. Completion tracking, assessment scores, and audit trails are all features vital for organisations that must demonstrate regulatory compliance or performance outcomes. However, the pursuit of data collection should not outweigh the importance of experience. Too often, systems are chosen for what they can measure rather than how well they support learning itself.
There’s a risk in prioritising metrics at the expense of meaningful engagement. Overly rigid interfaces that demand completion before understanding, or courses designed to optimise for reporting rather than learning, lead to frustration. Employees may complete modules simply to “tick the box,” without developing real capability or confidence. In contrast, platforms that emphasise learner experience often result in deeper engagement and lasting impact.
There are solutions that exist that can service both. Experience API (xAPI) and Learning Record Stores (LRS) can track learning wherever it occurs, whether on a mobile device or through a video embedded in an Intranet page. The challenge is not whether reporting is important, but whether it’s being balanced appropriately against user needs. When done well, data collection becomes invisible and supportive rather than intrusive or distracting.
A popular alternative - Learning Experience Platforms (LXPs)
Our Lucid team have supported several organisations using LXPs through the design and development of 100s of microlearning objects, videos and other forms of learning content.
LXPs represent a shift from structured, administrator-driven content delivery to adaptive, user-driven learning journeys. Rather than mandating what and when people learn, LXPs curate content based on user profiles, preferences, and behavioural data. They aggregate resources from diverse sources and offer personalised suggestions that evolve over time.
Unlike LMSs, which often rely on linear pathways and rigid course structures, LXPs allow learners to explore topics organically. Gamified elements, discussion forums, collaborative spaces, and AI-driven nudges contribute to a richer, more engaging environment. For organisations that value informal learning, continuous skill development, and learner autonomy, LXPs can outperform LMSs in terms of user satisfaction and learning outcomes.
This flexibility does come with trade-offs. LXPs may lack the compliance-focused reporting that certain industries require, and they may require additional planning to align content to business goals. However, for many teams, LXPs represent a more human-centric approach to learning.
What does your Learning Architecture Strategy suggest?
Before selecting a platform, organisations should build their Learning Architecture Strategy to determine what their learners truly require. An effective strategy goes beyond learning content to consider delivery methods, learner contexts, platform preferences, and organisational goals. It seeks to answer questions such as: Who are our learners? How and where do they access knowledge? What obstacles prevent learning? What outcomes are we aiming to achieve?
All too often, an LMS is introduced not because it’s needed, but because it’s expected. This leads to mismatches in design, poor adoption, and resource inefficiencies. A thorough Learning Architecture Strategy may reveal that SharePoint sites with embedded videos and trackable links serve some of your needs better than courses in an LMS. Alternatively, it may recommend a lightweight LXP coupled with push-based learning campaigns via email or Microsoft Teams.
Ultimately, the choice of platform (or platforms) must be guided by your strategy. Learning should not be designed around the limitations of a tool but around the opportunities presented by learner needs.
We get it. There are times when an LMS is a MUST have
To be clear, there are contexts where LMSs are not only appropriate but essential. Organisations operating in heavily regulated sectors, such as finance, healthcare, and construction, must provide audit-ready learning records. Training that must be repeated, tracked over time, and formally assessed is ideally suited to LMS functionality.
Structured learning pathways such as onboarding journeys, certification programs, and professional development frameworks also benefit from the sequencing, scheduling, and reporting features of an LMS. Where governance is a priority and data accuracy is critical, LMSs serve a necessary role in providing transparency, accountability, and protection.
However, even in these contexts, LMS selection should be strategic. User experience should be front of mind, with mobile-first design, adaptive pathways, and intuitive navigation supporting your compliance goals. The LMS should not be implemented in isolation, but as part of a broader strategy that values learner engagement and accessibility.
Let your Learning and Development strategy be your guide
The LMS is by no means obsolete. It remains an invaluable tool in contexts where compliance, structure, and oversight are paramount. Yet for many modern learning environments, more flexible, learner-first solutions offer greater relevance and impact. LXPs, hybrid models, and embedded learning challenge us to think beyond systems and focus on strategy.
Ultimately, the question is not “Do you need an LMS?” but “What does your learning strategy require?” Begin with your team members. Understand who they are, what they need, and how they learn. The right system will present itself. Technology should follow strategy, not dictate it.
Need further support with your learning architecture?
Our team are well-equipped to build and support your learning requirements. We can help with your Learning Architecture Strategy or an audit of your existing learning technology to make sure you get the mix right. Our team are constantly scanning and interacting with new players in the learning technology market, and we’re well equipped to provide you with strategic learning technology advice. Please contact us with your enquiry.
References
Turnbull, D., Chugh, R., & Luck, J. (2021). Learning management systems: A review of the research methodology literature in Australia and China. International Journal of Research & Method in Education
Maslov, I., Nikou, S., & Hansen, P. (2021). Exploring user experience of learning management system. International Journal of Information and Learning Technology
Kondrat, S. (2025). 11 LMS Reports You Need to Track and Optimize. EducateMe. EducateMe
Simpson, A. (2021). Establishing a Learner-First Training Model. eLearning Industry. eLearning Industry
Woods, E. (2025). The Importance & Benefits of a Learning Experience Platform (LXP). Wisetail. Wisetail
National Training. (2025). How to Conduct a Learning Needs Analysis: Step-by-Step Guide. National Training
