The producer is the invisible hand behind the scenes, orchestrating various elements to create a seamless and engaging learning experience. While the facilitator delivers the content and interacts with participants, the producer ensures that everything runs like clockwork. From technical support to managing interactive elements, the producer’s role is multifaceted and indispensable. These are some of the attributes of the Producer role that makes them so critical to the success of your Virtual Classroom venture. 

The Producer is a technical maestro

One of the primary responsibilities of a producer is to handle the technical aspects of the virtual classroom. This includes setting up the virtual environment, troubleshooting technical issues, and ensuring that all participants can access and interact with the training materials without a hitch. Here are some specific technical skills and practices that a producer brings to the table:

• Pre-session planning. Before the session begins, the producer collaborates closely with the facilitator to understand the session’s objectives and requirements. This includes confirming the agenda, setting up the virtual platform, and testing all necessary tools and equipment.
• Communication protocols. A key part of the producer’s role is establishing clear communication channels with the facilitator. This could involve using a separate chat platform or direct messaging system to provide real-time support without interrupting the flow of the session. Think of it as a seamless behind-the-scenes operation, like a duck paddling beneath the surface while the facilitator glides smoothly above.
• Technical troubleshooting. During the session, the producer is on standby to resolve any technical issues that arise. This includes helping participants who have trouble accessing the platform, managing audio and video settings, and ensuring that interactive elements like polls and breakout rooms function smoothly.
• Platform mastery. Producers are experts in the virtual classroom platforms being used, such as Zoom Training or Webex Training. They know how to leverage its features to enhance engagement, from setting up breakout rooms to managing live polls and Q&A sessions.

The Producer is a engagement enabler

Beyond technical support, the producer plays a critical role in enhancing participant engagement. They manage breakout rooms, polls, and interactive activities, ensuring that every participant is actively involved. By doing so, they create an environment that fosters collaboration and active learning, making the training session more effective and enjoyable for everyone involved.

Producers use a variety of tools within platforms like Zoom Training and Webex Training to keep participants engaged. Here are some examples of how they work in practice:

• Polls. Throughout the session, producers can launch polls to gauge understanding, gather opinions, or prompt discussions. For example, at the start of a session, a poll might be used to assess participants’ baseline knowledge on the topic, helping the facilitator tailor the session accordingly.
• Chat exercises. Producers can facilitate chat exercises where participants respond to prompts or questions in the chat window. This encourages everyone to participate, even those who might be hesitant to speak up verbally. For instance, during a discussion on best practices, participants might be asked to share their experiences via chat.
• Breakout rooms with whiteboards. Breakout rooms are essential for small group work. Producers set these up, assigning participants to different rooms where they can collaborate on tasks using virtual whiteboards. This is particularly useful for brainstorming sessions or group projects where visual collaboration is key.
• Games and scenarios. To make sessions more interactive, producers incorporate games and scenarios into the training. These can be facilitated through various tools and platforms, allowing participants to engage in role-playing exercises, simulations, and scenario-based learning. For example, in a customer service training session, participants might be divided into breakout rooms to role-play handling different customer scenarios, using whiteboards to map out their responses.

The Producer is the guardian of quality control

A producer also acts as a quality control, monitoring the flow of the session, managing the timing, and providing real-time feedback to the facilitator. This oversight helps in maintaining a high level of professionalism and effectiveness, ensuring that the training objectives are met.

• Session monitoring. Throughout the session, the producer keeps a close eye on the agenda and timing, making sure that everything stays on track. They adjust the pace as needed, extending or shortening activities to ensure that all content is covered effectively.
• Troubleshooting and support. The producer is ready to step in at a moment’s notice to resolve any issues that might arise, whether it’s a participant who can’t hear the audio or a poll that isn’t displaying correctly. Their quick action helps maintain the session’s flow and prevents disruptions.
• Post-session review. After the session, the producer works with the facilitator to review feedback and identify areas for improvement. This might involve analysing participant responses, reviewing technical performance, and planning adjustments for future sessions.