The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQ+ equality, veterans, women and youth.
The department is committed to the principles of Aboriginal self-determination and enabling Aboriginal voice, knowledge and cultural leadership drive Aboriginal policy, legislation and system reform. This commitment drives and underpins improved outcomes for all Victorians. Victoria has signed the Closing the Gap National Agreement which now includes a target to reduce the rate of over-representation of Aboriginal children in care by 45 percent by 2031. Agreed actions in Wungurilwil Gapgapduir provides the foundation for how Victoria intends to achieve this target.
Lucid Virtual Solutions developed an introduction learning module to upskill the child protection and housing workforce with training around how to confidently ask the question to gather correct and accurate cultural information for the families they work, which aimed to see a decrease in the amount if de-identification requests received by the department.
Branching was built into the elearning module so that child protection staff only accessed learning relevant to their role, similarly housing staff were only viewing content relevant to their role. Detailed child protection and housing scenarios were developed to step through how to ask the question in intake/first contact and home visit settings. This ensured the elearning module delivered realistic examples of how to ask the question when child protection and housing staff were on the job.
Below are samples of the delivered module:
Asking the Question – Child protection scenario
Asking the Question – Housing scenario
The Department of Families, Fairness and Housing, along with Lucid Virtual Solutions were awarded a LearnX Diamond Award for the Asking the Question elearning module in the “Best elearning project – industry specific” category.